Dropped car in for service expecting a 2 hour wait I'd asked about trying to see if a countryman would fit in my garage (thinking of changing )and luckily I was able to take one home to try it instead of waiting

Customer service and quality of loan car.

Very good, but car assembly hold ups need sorting out!

This is 3rd mini bought from Stratsone Chesterfield and every time it was always friendly and welcoming On this occasion we met Hannah friendly, helpful and knowledgeable i wasn't totally sure I new what I wanted but she guided me and I'm very please

Great experience, couldn't ask for more and felt welcomed every time I came to the showroom.

Excellent and quick and caring service

All questions answered promptly and correctly. Very professional and helpful.

Carly, who was managing the service desk was fantastic in dealing with the issue. A courtesy car was sorted, and I was kept fully informed of what was happening through the time my car was in the workshop. Hopefully the issue is now fully resolved.

Very satisfied

They did what they said they would and were extremely friendly and knowledgeable

Really great service throughout! Every time I called to speak with Hannah she was able to give me the information and updates that I needed.

Had just the right amount of guidance during the process and help setting up the car on collection day

Car was delayed due to unforeseen circumstances. However, Jack replied quickly when I emailed to chase.

On time, informative and courtesy car made available when my wife was ill and couldn't be the extra driver.

Complete confidence in Carly Bramwell at mini to look after our mini.

Carly is knowledgeable and helpful.

Great experience. They guys are fab and make you feel comfortable and special.

(1) Good Communication (2) Courtesy car available (3) No issues

Always feel that we can trust the whole team from the time you book in to the time you pick it up

It was a great experience thank you.

All my concerns were discussed as well as coatings so I was able to make the right choice of service that fitted my requirements.

professional attitude to customers

Friendly, professional staff

I am completely satisfied. I absolutely love my new car. I think it's the best one yet. The whole process was made easy for me by the great team at Stratstone MINI Chesterfield with special thanks to the retail sales specialist Sam Langridge!

I am always satisfied with Stratstones Chesterfield, the staff are always polite and professional and very knowledgeable of the products they are selling.

Efficiency and courtesy. Front of house employees go that extra mile.

Always a friendly, helpful attitude by service reception staff and an eagerness to assist.

Time and attention to my concerns were fully understood and catered for 100% for which I am truly grateful

Very efficient service and friendly staff

Great service

very good friendly service from start to finish

Great knowledge and professional manner from Hannah how dealt with us for the whole buying experience.

Health check completed and tyres replaced within agreed timeframe

5*

Very happy with the purchase process as our Sales Specialist kept me informed at all times and was only on the end of the phone if needed anything.

The customer care is excellent and individual

Very helpful

Again impressed with Statstone. No pressure listened to what we wanted. Kept in touch without being inundated with emails. Delivered the car when expected.

Friendliness and professionalism of staff

They did everything they committed to.

Well informed throughout the process, Aiden and Sam made any initial issues a priority to resolve the moment it cropped up. I dealt with Sam on the whole, nothing was too much trouble and a pleasure to deal with, personable and knowledgeable.

Hannah was lovely, she has dealt with me on both occasions of me buying a car from Chesterfield now and is lovely to deal with. A credit to the team.

All work completed as agreed

Friendly and efficient

Very happy great service lovely staff.