OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
70 ratings and 33 comments received in the last 90 days.
06 June 2022
All great except for delivery delays due to Ukraine. Not the dealerships fault and they kept me informed when they received any news.
06 June 2022
Easy and was made to feel very welcome
30 May 2022
Great service.
26 May 2022
Stratsone at Chesterfield were much more professional than another nearby dealer and they took the trouble to find the right vehicle for us ! Everything they said was what the did and provided!
09 May 2022
Very good, but car assembly hold ups need sorting out!
08 May 2022
This is 3rd mini bought from Stratsone Chesterfield and every time it was always friendly and welcoming On this occasion we met Hannah friendly, helpful and knowledgeable i wasn't totally sure I new what I wanted but she guided me and I'm very please
07 May 2022
Great experience, couldn't ask for more and felt welcomed every time I came to the showroom.
05 May 2022
All questions answered promptly and correctly. Very professional and helpful.
25 April 2022
Really great service throughout! Every time I called to speak with Hannah she was able to give me the information and updates that I needed.
09 June 2022
Wonderful customer and car service.
07 June 2022
I was kept informed, the work was done quickly, customer service was excellent.
06 June 2022
Been with Stratstone's 25 years
30 May 2022
Very friendly staff, curtesy car organised and thoroughly happy with how clean my car was when I picked it up
28 May 2022
Friendly and helpful staff
27 May 2022
everything went well
10 May 2022
Dropped car in for service expecting a 2 hour wait I'd asked about trying to see if a countryman would fit in my garage (thinking of changing )and luckily I was able to take one home to try it instead of waiting
10 May 2022
Customer service and quality of loan car.
06 May 2022
Excellent and quick and caring service
01 May 2022
Carly, who was managing the service desk was fantastic in dealing with the issue. A courtesy car was sorted, and I was kept fully informed of what was happening through the time my car was in the workshop. Hopefully the issue is now fully resolved.
13 June 2022
Cannot fault the service. It was friendly and professional the whole time.