OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
102 ratings and 73 comments received in the last 90 days.
19 March 2024
Great experience - it was a big decision for me to make and I felt I was given plenty of time with no pressure to rush into making a decision. Made to feel that my custom was truly valued and Chloe was a great support. She really looked after me
19 March 2024
The person who has always dealt with me over recent years, Hannah Gadsby, is a credit to the brand. Always helpful, and understands my requirements in a car.
18 March 2024
Hannah Gadby at Stratstone (Chesterfield) was amazing. I was going to buy the car from a dealer closer to my home address, but Hannah was so helpful and constructive about the purchase I decided to use her instead. Couldn't have asked for more.
12 March 2024
Very professional sales and hand over from start to finish
07 March 2024
Cannot fault Stratstone at all
07 March 2024
Very relaxed and did not feel pressured , such a pleasure to buy our new car from stratstones mini , Again brilliant service by Hannah
06 March 2024
The staff at Stratstone Chesterfield couldn't have been any more attentive making my experience very enjoyable. The showroom is well organised and there are plenty of cars in stock to look at and test drive.
06 March 2024
I felt fully informed & supported making decisions in respect of Finance as well as the car itself. Everything was explained and delivered on time. It was the most positive car purchase experience I have ever had.
06 March 2024
stratstones could not have been more helpful.
15 March 2024
I would have put 5 star but another client backed into my stationary vehicle whilst I was just about to leave & has since caused a lot of bother with calls to insurance, the date agreed for the pick up which was yesterday & then changed to today.
15 March 2024
Customer service, professionalism in treatment of the Car repair, quality of repairs, communication throughout the vehicles time at Stratstone excellent, Thanks to all involved.
14 March 2024
Did the job as expected
12 March 2024
I would have given 'completely satisfied', but I asked a question and felt that the answer I was given was due to the fact that the person didn't know the answer. Completely satisfied is if the person would have said they would ask someone else.
11 March 2024
Very good service
11 March 2024
Good service & kept informed
11 March 2024
Always have great service from the team at chesterfield.
07 March 2024
friendly and knowledgeable staff
07 March 2024
Pleasant and helpful reception. Work on car done in time estimated
06 March 2024
Great as always
21 March 2024
Very satisfied, felt like i had got a goid deal for tge car that i wanted