About Your Local MINI Retailer | Stratstone Chesterfield

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

129 ratings and 102 comments received in the last 90 days.

06 February 2026

Excellent service

04 February 2026

Jaiden (sales exec) listened to our requirements and found the perfect solution. She also made it happen in six days.

02 February 2026

It was easy and straightforward

30 January 2026

It was a pleasure from start to finish. Tobi was so kind and understanding. He helped me with all the technology which I am not good at.

27 January 2026

Hannah and Emily were so helpful and polite. They Kept me informed all the time. And they showed me how the car went. They were amazing thank you very much.

20 January 2026

Friendly service

18 January 2026

Jake and Tobi were a great help when buying the car. Simple quick and easy service is all I required and they certainly gave this

07 January 2026

The team at Chesterfield has been excellent. Great comms through the process, even through the Christmas and New Year period.

07 January 2026

Quick easy process

06 January 2026

Really straightforward and slick process throughout.

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05 January 2026

Fully understood my requests

03 January 2026

So helpful, Tobi went above and beyond. Tobi came in on day off ensuring he was there when we collected-explained everything and has reached out since checking in. Family members will be buying from Tobi as a result of our experience. Thank you Tobi.

03 January 2026

I'm pleased to say that I felt relaxed looking around the centre and found staff to be attentive, approachable, knowledgeable, friendly and helpful.

02 January 2026

Very satisfied . Jaiden made buying & choosing my new mini , very easy and an enjoyable experience.

01 January 2026

Jaiden was very professional and informative

29 December 2025

Emily has been a pleasure to deal with throughout and took time and care in securing the best option for me. I always felt I was in good hands.

24 December 2025

Tobi, who I dealt with at Chesterfield, was exceptional. Extremely friendly, helpful and knowledgeable and his customer service was first class. As someone who runs a business, I really appreciate high quality customer interaction which is genuine.

23 December 2025

Everything was clear and well explained.

22 December 2025

It was as I would expect

21 December 2025

Emily ensured that all my requirements were met, presenting me with options professionally and without pressure, and explaining all the pros and cons of each decision. She was well prepared and took time to prepare for my initial visit.

21 December 2025

Extremely satisfied, Jake has been amazing from start to finish and has been incredibly helpful throughout the process.

18 December 2025

Emily who was my salesperson was very professional and made the whole process enjoyable and exciting.

16 December 2025

Tobi and Hannah could not do enough for me Hannah has dealt with me for a few years and knows my requirements

14 December 2025

The purchase process went very smoothly and the staff at Stratstone were very helpful.

11 December 2025

VERY EFFICENT AND CONSTANT UPDATES

09 December 2025

Everything was clear and followed through / nothing changed unexpectedly with no explanation

06 December 2025

Jake was extremely helpful.

02 December 2025

Very helpful

02 December 2025

As above.

29 November 2025

Jayden was ( and is !) very helpful , professional , friendly and fabulous aftercare.

24 November 2025

From walking into the dealership, agreeing to purchase the car and the final handover, Jaiden was very friendly and helpful. An easy deal, including part exchange, and very happy with the car. Jaiden was very good with my little boy too!

22 November 2025

I didn't particularly like the paperless system and I feel overwhelmed with messages and emails the majority of which are about nothing important, with the important ones (such as finance) getting lost.

20 November 2025

Jaiden who the sales person who dealt with us was an absolute delight her bubbly enthusiasm and knowledge for the product she was selling was infectious I don't normally get excited about a new car but on this occasion i did due to her presentation

19 November 2025

Emily Iredale was fantastic.

18 November 2025

Not pressurised. Kept well-informed. Speedy delivery. Friendly and helpful staff. Good demonstration and support in setting car system up to my choices.

11 February 2026

Professional service from start to finish

11 February 2026

Good communication

11 February 2026

Good service at my latest appointment. Bumper set up no problem to spread the cost of an unexpected bill of over £1300. Discount automatically offered for genuine MINI parts as my MINI is almost 21 years old.

10 February 2026

Lovely people, made me feel welcome to stay whilst the service happened.

08 February 2026

Easy to deal with

08 February 2026

Happy the price matched price for my tyres. Asked if I'd like a vallet. When we went to collect this wasn't done. Agreed to return whilst they did it. On collection the doors on the inside were wet. It was obviously hoovered outside in the rain.

07 February 2026

Great communication, work completed to a high standard. Had the complimentary clean, felt like the car had received a full valet.

06 February 2026

Great customer care from pre to post service

02 February 2026

Great front of house service Well done

31 January 2026

Excellent service

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30 January 2026

Great service from the team, especially Carly.

29 January 2026

The issue with my car was covered by my mini warranty & was dealt with well by stratstone.

28 January 2026

There were a couple of issues with the telephone booking but Carly dealt with them efficiently and offered a discount due to this.

27 January 2026

It was all good

27 January 2026

Excellent customer service

25 January 2026

Lovely staff, especially Carly. She is a pleasure to deal with, friendly and efficient.

24 January 2026

Very easy from start to finish from booking in to collecting. Carly was very helpful and friendly

24 January 2026

Carly was very friendly, professional and helpful.

23 January 2026

No problems. Staff helpful. Lovely clean car afterwards.

23 January 2026

Good communication with reminders of the booking. Leaving the car was straightforward and Carly was helpful and clear about wait time. Received video via email link confirming service report. Car was valeted and collection was quick.

23 January 2026

Can't fault the service.

21 January 2026

Great customer service

21 January 2026

Great service all round

18 January 2026

Carly was very knowledgeable and kept us updated throughout the day. She went through options with us, listened to us and was just fantastic. An asset to your business! The video sent was very useful to us, we could really see what was going on.

18 January 2026

Overall satisfaction with all assistance

18 January 2026

Impossible to get through on phone to check progress kept being redirected to BMW and cut off

17 January 2026

Very professional staff, efficient, kept me informed about my Mini's MOT.

17 January 2026

Carly is great

14 January 2026

The check in process was super easy & smooth. I loved being sent a video of my car service along with a summary via email of any urgent or recommended work for me to authorise. Picking up my car was also a very smooth process & the staff were lovely!

14 January 2026

Excellent service

14 January 2026

Excellent customer service from Natasha. All sorted on time as agreed and valeted to a very good standard.

14 January 2026

Carli was great and very freindly.

12 January 2026

Great Service

10 January 2026

Very easy process. Booking in, communicating, and collecting - all good. The service team did everything they promised.

10 January 2026

I did not realise it was a drop off at a station. (Unclear location) So ended waiting by empty service desk. Until sales rep came to see us. She contacted service person who came to help but wes unable to give accurate time for pick up.

10 January 2026

The lady who I dealt with was helpful and friendly. However the facility is poor. Coffee machine broken, toilets tired and dirty. Waiting room seats worn out and very uncomfortable.

09 January 2026

It would be helpful if mini had a dedicated telephone line for service/repair rather than having to relay messages through the BMW service team

08 January 2026

Carly was amazing

07 January 2026

After being given 3 different quotes by the contact centre, the garage honoured the cheapest quote given. Also as I live 40 minutes away from the garage, I was expecting a phone call as to when my car would be ready but I never got the call.

07 January 2026

Excellent service

07 January 2026

Very friendly staff in the service centre

07 January 2026

I was looked after by Carly. The amenities were fantastic and the car was service was dealt with quickly.

05 January 2026

Great service

05 January 2026

Nothing more to say. What was requested was done

30 December 2025

The cost to replace a suspension part was extortionate, and in fact more than double the price for the same job just a few years ago. The service I received when I went to collect the car was very poor. Rude staff & equivocal answers to questions.

28 December 2025

Well informed and helpful

27 December 2025

No problems

20 December 2025

Welcomed advice on taking out a service pal .

20 December 2025

Carly, the assistant was pleasant to deal with

18 December 2025

Very good customer service. Good explanation of work undertaken. Ability to use a courtesy car.

18 December 2025

No complaints on anything

18 December 2025

My husband dealt with as he thought a few bits needed sorting

10 December 2025

Carly looked after us from booking to explaining all the features on the service video & report, excellent customer support & service &a valet at the end . superb

09 December 2025

Communication was exceptional throughout my car being serviced.

08 December 2025

Great value for service and repairs

08 December 2025

Very good

06 December 2025

Great service, excellent work.

04 December 2025

Really great service as usual, thank you

02 December 2025

Carly provided a great service as usual. Kept me updated about work required and when it was finished. Easy to drop off and pick up.

02 December 2025

I was very satisfied with my experience

24 November 2025

Ignoring above-the actual service was very good

24 November 2025

Very smooth from check-in to getting the car back just after 2hrs

23 November 2025

A warm and friendly welcome from Natasha on BMW side she kept us informed all the way through the service.

19 November 2025

No issues wirh the work done.

19 November 2025

Good customer service

18 November 2025

We, myself and husband, were greeted in the showroom by Carlie, who talked me through my car's procedure, we was shown into the waiting area, provided with drinks, copious amount should we wanted. We were updated frequently on its progress.

17 November 2025

Excellent

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Stratstone Chesterfield.

Address

Eastside Park, Eastside Road, Chesterfield, S41 9BU

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

0124 6941378

Map

Areas served

Chesterfield as well as surrounding areas including Mansfield, Worksop, Dronfield and Matlock

View map

Address

Eastside Park, Eastside Road, Chesterfield, S41 9BU

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

0124 6808690

Map

Areas served

Chesterfield as well as surrounding areas including Mansfield, Worksop, Dronfield and Matlock

View map