About Your Local MINI Retailer | Stratstone Chesterfield

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

130 ratings and 109 comments received in the last 90 days.

01 November 2026

Staff very friendly Helpful and a very warm environment

31 October 2026

Everything went smoothly

29 October 2026

Amazing service, straightforward and easy. Emily and Jayden were so helpful and made the process easy.

29 October 2026

Excellent from beginning to end

29 October 2026

It wont let me select stars. Therefore i would of gave a rating of 10* and above. From ordering and collecting the service i recieved was outstanding. And the customer service receieved was brilliant. I would be more than happy to give 10*

28 October 2026

Everything progressed smoothly and as expected.

27 October 2026

Very good knowledgeable service from start to finish

26 October 2026

Had 5 mini's before

23 October 2026

Jayden was great from the start. Knowledgeable, engaging and even calmed my nerves driving a automatic for the first time!

22 October 2026

Love the car and the alround service was great

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22 October 2026

Service was good

21 October 2026

Excellent staff and a very trouble free buying experience.

09 October 2026

Tobi the young man whom i saw was so polite and answered all our questions with confidence and kept us informed about our new Mini and the handover he gave us was exceptional.

08 October 2026

Very satisfied as advisor was kind and thorough and showed the car and process in detail.

07 October 2026

Excellent service

03 October 2026

Excellent customer care shown by Tobi Mayers.

03 October 2026

The package and process to get there was excellent, absolutely very step of the way was well handled. Thank you

30 September 2026

Friendly & efficient.

29 September 2026

From start to finish . Jake(sales person) at Stratstone chesterfield was brilliant. Patient, polite(with us old people) knowledgeable and above all very professional

28 September 2026

Jaiden was fantastic from start to finish, with test drive options and support, great purchasing experience with the applied Mini discount and a very smooth process for signing. I was kept up to date all through and handover was easy and smooth.

27 September 2026

The salesman Toby , was very helpful .

22 September 2026

Friendly and professional support through sales process from your sales agent Tobi. Explained everything to us and steered us through the sales administration.

18 September 2026

Hannah Gadsby, and Jaiden Vardy, at Mini Chesterfield, were both very helpful and friendly, during the purchase process, and kept me informed at all stages. Great service.

10 September 2026

Efficient service provided and an enjoyable experience

07 September 2026

Jayden, the sales girl was brilliant at showing me everything when I picked up the mini, she also gave me plenty of handy tips. The whole experience has been brilliant. Great communication throughout. I couldn't have asked for more.

04 September 2026

The new JCW is very different to my older cooper S and I would like to pass on my thanks to Kieran Kelly who explained it all really well, set up was smooth and key areas covered. I just love this car:)

03 September 2026

Jaiden at Stratstone Chesterfield was a great help start to delivery.

03 September 2026

Wonderfully friendly and very informative throughout

03 September 2026

We were looked after every step of the way and we just love our new car.

02 September 2026

Helpful and knowledgeable staff who were really patient in demonstrating mini features

02 September 2026

Great service and lovely people to deal with.

26 August 2026

Felt valued - we are longstanding customers with Stratstone Chesterfield, both Mini and BMW

09 August 2026

Great help and advice throughout

01 November 2026

Very satisfied, efficient, helpful and pleasant service

30 October 2026

Lovely staff - nice place to wait

30 October 2026

Very happy with service car collected from home and there was a delay returning the car till the next day. Staff kept us informed.

28 October 2026

Friendly welcome and comfortable waiting area with nice coffee. Also, the MOT was a good price, courtesy of a promotion.

27 October 2026

Carly was very professional and welcoming. I was updated straight away with the results from my car's service. I would definitely recommend to friends and family ??

27 October 2026

Good service

25 October 2026

Although it was there overnight due to lease co. Approvals and parts needed, comms were good

25 October 2026

Great service

25 October 2026

Always happy with the service provided

25 October 2026

Dropped off at the time we requested and Carly dealt with me straight away and answered any queries

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25 October 2026

Carly is great as usual!

21 October 2026

The car was serviced within the time they gave me. The greeting when entering the garage was pleasant. Explanation of work carried out was good. One issue i had to refer to Mini as the garage could not answer as it was to do with the factory set up.

21 October 2026

Helpful, friendly, efficient service.

21 October 2026

Vehicle tech was very helpful

21 October 2026

Smooth process and good communication

20 October 2026

I'm just satisfied

19 October 2026

I feel the cost of car collection and return is too expensive and should be more reasonable

19 October 2026

I arrived and got attended to straight away.

19 October 2026

Ignored when I dropped off my keys, presumably you think the automatic system is efficient, but whilst it was 'easy' it feels like you no longer care. At pick up, I was again ignored whilst the receptionist completed her phone call.

18 October 2026

MOT and service carried out professionally and all staff helpful.

15 October 2026

Very good service

14 October 2026

Because the service was excellent

14 October 2026

Good customer service

13 October 2026

Easy to arrange appointment. I was kept informed during the day of costs, when my vehicle would be ready to collect

10 October 2026

Issue identified with battery cable and resolved under warranty. Would not have been identified or resolved by general garage.

01 October 2026

Everything out Stratstone Mini Chesterfield Service is exceptional

30 September 2026

Absolutely nothing to complain about! Straight forward lovely people all round

29 September 2026

Very friendly and professional throughout. Gave clear detailed explanations of issues.

28 September 2026

Happy with work on the car. Not a great experience when I arrived. Staff member came back into reception with another client however didn't acknowledge me at all. A quick hello would have made a difference. Other staff member looked glum.

28 September 2026

No issues, dealt with promptly.

28 September 2026

Carly was very professional and polite throughout. Service department sent video and answered my questions.

26 September 2026

Quick, helpful and my car is much better now

25 September 2026

Really good service, completed in a timely manner. Prompt notification when completed. Advsory notices were clearly explained

22 September 2026

As soon as I walked through the door I was asked by sales why I'd not gone to sytner.

19 September 2026

The overall service was poor, but more relevant, it is our view staff acted unlawfully.

18 September 2026

I received a very efficient service especially from Carly who made sure everything was taken care of.

16 September 2026

Friendly place

16 September 2026

In for an MOT. Had arranged to wait for the 2 hours. Car was ready in that time and had a pleasant environment to sit in and access to coffee whilst i waited.

15 September 2026

They didn't shy away from the problem and both Matt and Paul showed great perseverance, eventually sorting the issue which had been running for over a year.

14 September 2026

Staff were extremely friendly and helpful.

12 September 2026

Excellent service

12 September 2026

10/10 Kate and Matt are brilliant

09 September 2026

They always manage to provide a friendly atmosphere and nothing is too much trouble. The sales person that dealt with me was friendly helpful and knew the product very well which always helps. Thanks

08 September 2026

Carly on reception was very helpful and polite. Made sure I knew how I'd be contacted.

08 September 2026

Very good. Car Service completed and brakes fit within the day. Great customer service from Carly.

08 September 2026

Collection time was a little later than requested

31 August 2026

Excellent service

31 August 2026

Waited while my Car was Mot'd, I was offered a complimentary car wash and vac, which unfortunately didnt happen.

30 August 2026

Carly a super employee and I got to test drive an electric Aceman

29 August 2026

Everything went smoothly and the reception were very polite

28 August 2026

I was kept informed of the progress of the work carried out and it didn't take as long as I originally envisaged. I appreciated the services available with tv to help pass the time and refreshments

26 August 2026

Plesant staff, I was kept up to date with the work being undertaken.

26 August 2026

Great service from the team at Chesterfield particularly Carly on service reception.

25 August 2026

Jacob was very helpful both on the phone and when we went to collect the parts.

25 August 2026

Great service, very efficient

24 August 2026

Issue with new car so under warranty. Provided courtesy car to diagnose fault then a wait appointment to fit new part. Issue sorted quickly.

24 August 2026

Helpful informative friendly

20 August 2026

Carly was very friendly and helpful, the service didn't take too long and I was advised throughout.

20 August 2026

Very efficient service with good communication

20 August 2026

Carly the service advisor was so helpful and the overall experience pleasant.

18 August 2026

Appreciated the call the day befire, and check in was super easy , thanks Carly

18 August 2026

Easy to book in, was kept informed of progress, lovely helpful staff in Mini showroom.

17 August 2026

Professional and necessary work completed as expected.

16 August 2026

Excellent service as aleats

15 August 2026

I was able to book the service with my local service advisor, Carly Bramwell, who as always ensured that the work was undertaken on time and to my satisfaction. She is personable, knowledgeable and a good ambassador for Mini Chesterfield.

15 August 2026

Always efficient and reliable

15 August 2026

Very quick and attentive. Very pleasant customer service by the lady on the desk at chesterfield Stratstone. We were made to feel very welcome whilst we waited

14 August 2026

Only downside was only quoting on one single tyre option with no budget option.

13 August 2026

Car was ready for collection nice and early as i asked for. Carly was very helpful and friendly.

12 August 2026

Carly was lovely and helpful

10 August 2026

All good, helpful & friendly staff

10 August 2026

The work carried out does not match what is listed on my invoice, yet no replacement correct invoice has been sent, though queried with you the next working day. Also I was promised a quote for other work to be done, a week later, nothings arrived

08 August 2026

Very efficient process

08 August 2026

Great al the way through

08 August 2026

No problems whatsoever

07 August 2026

Excellent customer service, was kept informed and had regular updates regarding the service

FIND Stratstone Chesterfield.

Address

Eastside Park, Eastside Road, Chesterfield, S41 9BU

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

0124 6941378

Map

Areas served

Chesterfield as well as surrounding areas including Mansfield, Worksop, Dronfield and Matlock

View map

Address

Eastside Park, Eastside Road, Chesterfield, S41 9BU

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

0124 6808690

Map

Areas served

Chesterfield as well as surrounding areas including Mansfield, Worksop, Dronfield and Matlock

View map