MINI

"a real pleasure. The process waseasy, relaxed and pleasant"

"My new Mini was delivered on time."

"I have rated the handover process fairly satisfied because the vehicle was not available on the arranged day of delivery. I was given a loan vehicle that was most enjoyable so certainly NOT making an issue of this, just being factual."

"I received excellent and attentive service from Stuart Little at Mini. Nothing was too much trouble for him."

"This is my 2nd Mini purchased from Stratstone and I can highly recommend the service provided by everyone there. Stuart who sold me the car was fantastic, very personable and knowledgeable and I wouldnt hesitate to buy again from Stratstone.Brilliant"

"The service advisoe Richard Mountain was very good.He kept me informed and explained what work had been done.The slight dissatisfaction was due to the length of time 5 days to carry out the work"

"Every time I have had to use the chesterfield branch they have been very unfriendly and pushy"

"The dealership were very helpful."

"The welcome you receive when visiting the dealership is pleasant and professional, it is a comfortable waiting area with good amenities."

"Everything went alright."

"The staff are extremely helpful. The person on service was one of the most polite and helpful individuals I've met in a garage."

"I had a quite long waiting time before I could actually leave my car."

"the receptionist was on lunch there was a lack of communiction between MINI and BMW for the booking of vehicles ."

"Told the service woukd take 2 hours and they would call, sat in supermarket for 3 hours, no call. Returned to find car was on forecourt and told the aircon needed attention, dont have aircon. Was not cleaned as promised"

"The service advisor Richard was very informative polite and helpfull"

"free service didnt happen, long wait to be seen on arrival,was told I would get a phone call when car was ready never happened, wasnt told about car valet"

"would appreciate an explanation on what work had been carried out"

"The service is always good and the people working there are always friendly and nice."

"Everything was fine."

"The wrok took far longer than expected and I had to collect the next day."

"When we arrived at the dealership, we collected the vehicle after the work had been completed, the gentleman that dealt with us lacked customer care skills, we were just given the keys and that was it. They also lacked communication skills."

"It was very professionally dealt with."

"High quality experience but slightly marred by the reception staff on both delivery and collection"

"They did the service but did not do the number plate change which it was scheduled for. I had to make another trip to get this fixed."

"TLC service customer service from staff very good but I asked them to review high oil consumption and they said 'didn't have time to do so' which was not good"

"they look after you there very efficent."

"No complaints very satisfied"